Mallorca-Toulouse flight canceled: endless return journey

Mallorca-Toulouse flight canceled: endless return journey


the essential
A simple trip between Palma de Mallorca and Toulouse turns into a nightmare for 150 Volotea passengers. Their flight was canceled and replaced by a bus from Barcelona. Faced with a lack of communication from the airline, some passengers plan to take group action to get compensation.

Undoubtedly, traveling with Volotea is not easy. This Saturday, April 30, 150 passengers of the flight between Palma de Mallorca and Toulouse saw their trip canceled for no reason by the airline. Some even managed to reach the pink city this Sunday morning, after finding a flight to Barcelona at night. Some of them now want to start a group action to get compensation.

“We arrived in Toulouse around 6 p.m. “This morning,” said Nicolas, one of the 150 passengers on the flight, which was originally scheduled for 6:30 p.m. this Saturday afternoon and along with La Dépêche du Midi. His flight was canceled for no reason, Nicholas was stuck in the waiting room for several hours before he was finally offered two seats at 11 p.m. Palma de Mallorca-Barcelona. A Vueling flight he took with his 4-year-old daughter. “Then we took a bus to Barcelona at 1am, everyone fell asleep quickly.”

“We have no news from Volotea”

This Sunday morning, he has not yet received any news from the airline: “No news, no reference to the stopover, no information on bus schedules, in short, zero communication!” Nicholas, however, puts it in perspective: “My daughter will have at least seen Barcelona at night.” An unfortunate experience that adds flavor to their vacation.

Nicolas warns, however, “We talked among the passengers” and “some want to start a group action to seek compensation”.

This is not the first case for Volotea. Less than two weeks ago, several passengers who had booked an airline ticket saw their flights be canceled at the last minute due to a strike filed by the flight crew. Some passengers had to spend the night of April 17 at the hotel at the start of the Easter holidays

Read also:
Toulouse residents stranded in Canary Islands over Volotea staff strike

Another flight from Toulouse to Palma de Mallorca was canceled

Cyprien, too, does not lose his temper. He was to leave for Palma de Mallorca on a scheduled flight from Toulouse on Saturday, April 30 at 7:55 p.m. ” “We were only informed by SMS about its cancellation on the same day at 3:00 pm”, he mourns. In his eyes, “this company is used to the events” and this incident led him to cancel all his bookings, ie hotel and car rental “incur costs, plus the return flight we had booked with Ryanair, which will not be returned “.

Asked to provide details about the reasons for the delay of the Palma de Mallorca-Toulouse flight on April 30, we were not able, at this time and like many customers, to contact Volotea.


Source link

Leave a Comment

Your email address will not be published.