A simple trip between Palma de Mallorca and Toulouse turns into a nightmare for 150 Volotea passengers. Their flight was canceled and then replaced by a bus from Barcelona. Faced with a lack of communication from the airline, some passengers plan to take group action to get compensation.
Undoubtedly, traveling with Volotea is not easy. This Saturday, April 30, 150 passengers of the flight between Palma de Mallorca and Toulouse saw their trip canceled for no reason by the airline. Some even managed to reach the pink city this Sunday morning, after finding a flight to Barcelona at night. Some of them now want to start a group action to get compensation.
“There was real solidarity between the passengers”
“We arrived in Toulouse around 6 p.m. “This morning,” said Nicolas, one of the 150 passengers on the flight, which was originally scheduled for 6:30 p.m. this Saturday afternoon and along with La Dépêche du Midi. His flight was canceled for no reason, Nicholas was stuck in the waiting room for several hours before he was finally offered two seats at 11 p.m. Palma de Mallorca-Barcelona. A Vueling flight he took with his 4-year-old daughter. “Then we took a bus to Barcelona at 1am, everyone fell asleep quickly.”
“The bus driver did not have a passenger list,” said Frédéric, with whom he also contacted by telephone. The one who was waiting with his wife and his two children aged 8 and 11 confirms this: “There was real solidarity between the passengers and we looked for all the travelers so that no one would be left behind in Barcelona.” According to him, the situation experienced remains “very painful, especially for children because their parents can not give them answers in these specific moments.”
“We have no news from Volotea”
This Sunday morning, Nicolas and Frédéric have not yet received any news from the airline: “No news, no mention of the stopover, no information on bus services, in short, zero communication!” launches Nicholas relating: “My daughter will have seen at least Barcelona at night.”
Nicolas warns, however: “We have been talking to passengers” and “some people want to start a group action to seek compensation”. Information confirmed by Frédéric who adds: “We will see what Volotea intends to do after all this, they have our contact details, since yesterday, 4 pm, we have not received any SMS”.
This is not the first case for Volotea. Less than two weeks ago, several passengers who had booked an airline ticket saw their flights be canceled at the last minute due to a strike filed by the flight crew. To start their Easter vacation, some passengers had to spend the night of April 17 at the hotel.
Toulouse residents stranded in Canary Islands over Volotea staff strike
Another flight from Toulouse to Palma de Mallorca was canceled
Cyprien, too, does not lose his temper. He was to leave for Palma de Mallorca on a scheduled flight from Toulouse on Saturday, April 30 at 7:55 p.m. ” “We were only informed by SMS about its cancellation on the same day at 3:00 pm”, he mourns. In his eyes, “this company is used to the events” and this incident led him to cancel all his bookings, ie hotel and car rental “incur costs, plus the return flight we had booked with Ryanair, which will not be returned “.
When asked to provide details about the reasons for the delay of the Palma de Mallorca-Toulouse flight on April 30, we were not able, at this time and like many customers, to contact the airline Volotea.