Here’s why you no longer receive your emails on


In recent days, users of the email service no longer have access to their emails through a third-party application. La Poste confirms and states “security reasons”, but it is still possible to use the service.

Update May 5 at 7:25 p.m. : The La Poste group has just given us new information about its courier service. explains that it has “decide to to gradually lift the precautionary measure Disable email account consulting through third-party software or applications (Mail on Windows, Mail on Apple, Thunderbird, etc.). Please note that this is software that uses the POP / IMAP protocols).

The La Poste team tells itself “Aware of the particular difficulties faced by health professionals” and make sure “The teams of are mobilized to restore the smooth operation of the service as a priority for these professionals, in order to reduce the impact on their activity and their patients”. In addition, we learn it “The technical system implemented by the teams will go from a mass protection mechanism access from third-party applications in selective release mechanism consultation with messaging through another platform (via POP / IMAP protocol) while maintaining the security of user data “.

The administration tells us that the the service will be restored gradually :

  • From Monday 9 May for recognized health professionals which will gradually see the service reactivate. Restoring this service may take a few days.
  • From Wednesday 11 May for all users who will be able to gradually have access to the messaging consultation through another platform.

In the meantime, would like to remind you that you can consult your emails and manage your account. from webmail or mobile app. However, many of our readers have told us that they also have problems using these tools.

Updated May 4 at 12:35 p.m. – In contact with us, the La Poste team responded via press release:

“User data security is a priority for teams at la For this reason, the consultation of email accounts through any other platform is deactivated from April 27. This includes, for example, e-mail consulting through messaging software, mobile applications, or other web messaging services.

This deactivation of email account consultation through any other platform follows the detection of abnormal behavior in the attempts to access email accounts thanks to the continuous and preventive monitoring of teams. These access attempts use a list of passwords and associated emails through a set of data found on the Internet.

The teams are mobilizing to restore the smooth operation of the service as soon as possible. However, this precaution will remain in place until access is restored via the secure POP / IMAP protocol for users.

Users can also check their emails and manage their account directly from or through the exclusive mobile app.

As a precaution, advises its users to have a strong password that they change regularly and to have updated anti-virus software on every device. It is also working to add additional measures to further enhance the security of links in messages.

The teams of are aware of the inconvenience and apologize for the inconvenience caused. »

If you have one address @ laposte.netyou will definitely meet some difficulties. In recent days, your email could no longer be accessed by email software or third-party applications. Do not attempt to change your settings or tools the problem comes from the courier service of the La Poste group. You must go to the site to find an informative message. explaining that the POP and IMAP protocols “Temporarily closed”. The email service causes “safety measure” and specifies that the messages remain accessible from the official website or mobile application.

The problem occurred last week and affects tens of thousands of users. For now, it’s impossible to get through Windows Mail, Apple Mail, or even Thunderbird. On Twitter, the La Poste account confirmed that “This measure was taken for security reasons and for an indefinite period of time”. You need to be patient with your illness. and use the website or app to have access to their emails.

La Poste invites its users to wait

Remember that in the event of an intrusion, the service has 72 hours to notify the CNIL. However, there is no indication that this is a breach and that personal data is at stake. We will have to wait for clearer communication from La Poste which “Please wait a little longer”. down
Post office visitor users of its mail service to “wait a little longer”. © Screenshot / Twitter

Faced with the American giants of Google (Gmail) or Microsoft (Outlook), relies on simplicity and demands an interface “instinctive”. A pioneer in messaging in France, the service offers basic features such as the ability to create up to 6 aliases. It also offers 5 GB of storage. Finally, @ addresses can send up to 20 MB of attachments and take advantage of the built-in anti-spam.


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